Customer Service Assistant

Employment Opportunity

Classification: Full-time (forty hours per week)

Location: Haverhill, Massachusetts

Description: Through superior internal and external customer service, the Customer Service Assistant is the primary support position for Historic New England’s growing membership program. S/he provides administrative support including but not limited to timely data entry and processing of membership renewal mailings. The Customer Service Assistant provides reception support at the Haverhill facility and electronically to other regional locations. Works flexibly to adjust to a dynamic work environment as Historic New England expands its regional presence, resulting in evolving coordination needs. S/he supports the business services team through processing of transactions and related assignments.

Responsibilities: Provide administrative support to the membership and business services teams. Enter prospect names accurately into Raiser’s Edge database. Process membership renewal mailings in a timely manner and fulfill Guide to Historic Properties requests. Complete related membership administrative duties as assigned. Present a professional, welcoming first contact to all visitors and telephone callers at the Haverhill facility, and remotely for Otis House and the Eustis Estate. Direct callers to staff and resources throughout the organization. Coordinate and maintain the organization-wide Outlook calendar. Manage incoming and outgoing mail, and shipping and receiving for Haverhill facility, and interoffice mail throughout the organization. Process website credit card receipts, research details of transactions, process sales through retail system, and export to accounting software. Process credit card transactions and deposit checks via internal bank scanner. Assist with mailing vendor payments. Provide limited administrative support for human resources, such as filing and posting open positions.

Qualifications: High school diploma or equivalent education. Training in business/administrative support work preferred. Two or more years of job-related experience. Must be detail-oriented, accurate, well organized, and able to maintain attention to deadlines, priorities, procedures, and quality in a busy work environment. Fully competent computer skills, including advanced knowledge of Microsoft Word, Excel, and Outlook. Must be comfortable interacting with the public on the telephone and in person. Exceptional customer service skills, preferably working in a multi-site organization. Strong verbal and written communication skills, friendly and efficient telephone manner, and personal initiative.

Other Preferred Qualifications: Experience with Raiser’s Edge software, Tessitura, or other development database is desirable. Experience in a membership or development environment is desirable.

Applications: Please send resume, cover letter, and salary requirements to

Historic New England is an equal opportunity, affirmative action employer with a strong commitment to supporting equality of opportunity and respect for diversity. We are committed to providing equal opportunity in employment to all qualified persons without regard to non-work-related factors such as race, color, religion, sex, age, disability, national origin, or sexual orientation.

Historic New England offers generous and comprehensive vacation, holiday, and health and wellness benefit packages.