Part-Time IT Help Desk Analyst

Employment Opportunity

Classification: Part-time (12 hours per week, including weekend shifts)

Location: Haverhill, Mass., or other New England regional office. Remote work is possible but candidate must reside in New England.

Pay Rate: $18 per hour

Historic New England seeks applicants to join its growing in-house technology team. Successful candidates will have the right combination of technical skills, problem-solving ability, and strong customer services skills to provide efficient remote support to front-line staff at our historic sites and regional offices throughout the region. This is a part-time position, and will include regularly scheduled weekend shifts.

Responsibilities: Provides help desk coverage during scheduled shifts. Responds to help desk calls and tickets, using telephone and screen sharing to provide real-time remote support to end users throughout the organization. Reviews outstanding tickets and identifies and escalates systemic issues for longer-term review and resolution. Maintains familiarity with key business applications. Assists with system deployment and administration tasks as assigned.

Qualifications: This position requires excellent technology skills and the ability to learn new systems and applications quickly, along with a strong customer service focus and excellent problem-solving and verbal communication skills. The ability to provide technology training and support to users of varying skill levels is crucial. Candidates must have at least one year of related experience, and minimum of a high school diploma (or equivalent education).

Other preferred qualifications include previous work in a customer service focused environment, previous experience managing user accounts and supporting users in a Windows-based computing environment, familiarity with basic principles of TCP/IP computer networking, and experience with database-driven business systems.

Familiarity with any of the following technologies is a plus: Adobe Creative Suite, Affinity, Asana, AzureAD, Cisco Meraki, Citrix, Dropbox, Filemaker, Linux/Apache/Mysql/PHP (LAMP) web applications, Microsoft Office (Word, Excel, Powerpoint), MySQL, Remote Desktop, ResourceSpace, Spiceworks, SQL Server, Tessitura CRM, WordPress, Zoom.

This position may include occasional on-site deployment or troubleshooting activities at Historic New England sites. Valid driver’s license and access to a motor vehicle is a plus.

Applications: Please send résumé and cover letter to [email protected]

Historic New England is an equal opportunity, affirmative action employer with a strong commitment to supporting equality of opportunity and respect for diversity. We are committed to providing equal opportunity in employment to all qualified persons without regard to non-work-related factors such as race, color, religion, sex, age, disability, national origin, gender identity, or sexual orientation.