Museum Technology Specialist

Employment Opportunity

Classification: Regular/full-time

Location: Otis House, Boston, Mass., or Haverhill Facility, Haverhill, Mass.

Description: Historic New England, the nation’s oldest and largest regional heritage organization, seeks a skilled technology professional to help build and maintain IT capabilities at museum facilities located throughout New England. The organization has made substantial investments in IT infrastructure over the last few years – everything from a unified multisite wireless infrastructure to the implementation of new in-gallery interactive kiosks. We now seek a motivated individual who can both support existing technology and further the development of our IT program.

Based in either Boston or Haverhill, dependent on the candidate’s preference, the successful candidate will provide technology support, training, and consulting to staff located in 19 offices throughout the New England region. The position fields help desk inquiries; assists with hardware and software upgrades, infrastructure implementation and evaluation, and application support and deployment. This candidate also oversees or assists with projects related to digital asset management, electronic records management, telecommunications, networking, website development, and database management, as well as carrying out day-to-day systems administration tasks and overseeing documentation of IT systems and assets. The position also regularly works with outside vendors and managed service partners to coordinate the delivery of IT services.

Minimum Qualifications:

  • Undergraduate degree in technology, information science, computer science, or related field, or equivalent experience.
  • Broad knowledge of modern IT business environments, including systems and user management solutions, help desk systems, TCP/IP networking, electronic messaging systems, office productivity applications, client/server database systems, web content management systems, digital imaging systems and publishing software.
  • Thorough understanding of common desktop applications and operating systems, including Microsoft Windows, Apple MacOS, Microsoft Office, Adobe Creative Suite. Familiarity with databases, digital asset management systems, and other commonly-used software tools in the museum field.
  • Excellent customer service skills and the ability to work with users with a range of skill levels. Exceptional written and spoken communication skills and organizational skills. Ability to promptly answer support-related email, phone calls, and other communications.
  • Ability to troubleshoot technology issues remotely via telephone and remote screen sharing.
  • Understanding of computer networking and telecommunications.
  • Able to work independently and efficiently to meet deadlines, and also as part of a cohesive team.
  • This position will require periodic travel to multiple locations within the greater Boston area, and may require occasional travel to locations in other New England States. Ability to drive and a valid driver’s license required.
  • This position may require occasional work outside of normal business hours.

Other Preferred Qualifications:

  • 2-4 years experience working in a nonprofit or library/archive/museum IT setting.
  • Experience with Cisco networking equipment, Call Manager/Unity, and Cisco Meraki security appliances, switches, and wireless access points.
  • Familiarity with virtualized IT infrastructure using tools like Microsoft Hyper-V, and with cloud-based IT infrastructure using tools like Office 365, Amazon Web Services, Meraki Dashboard, and Dropbox for Business.
  • Experience with point-of-sale and CRM/constituent management systems, particularly Microsoft RMS, Blackbaud Raiser’s Edge, and/or Tessitura.
  • Working knowledge of scripting languages such as Javascript and/or PHP. Knowledge of SQL.
  • Experience supporting information technology in a distributed, multi-site environment.

Applications: Please send resume, cover letter, and salary requirements to [email protected] or mail to Historic New England, 151 Essex Street, Haverhill, MA 01832 Attn: Human Resources

Historic New England is an equal opportunity, affirmative action employer with a strong commitment to supporting equality of opportunity and respect for diversity. We are committed to providing equal opportunity in employment to all qualified persons without regard to non-work-related factors such as race, color, religion, sex, age, disability, national origin, or sexual orientation. Historic New England offers generous and comprehensive vacation, holiday, and health and wellness benefit packages.