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Shopping FAQs

Frequently Asked Questions  –  Museum Shop & Book Store

 

What products do you offer? 

As a member of Historic New England, do I receive a discount?

Where is your collection of reproductions?

Is my transaction secure?

What is your privacy policy?

What is your shipping policy?

What is your return policy?

Does the Book Store have a direct telephone number?

 

What products do you offer?

You'll find a broad range of books, merchandise, gifts, and selected licensed products at the Historic New England Museum Shop. We offer hard to find titles on architecture, social history, decorative arts, historic landscapes, conservation, and reference books for historic homeowners. Your purchase supports the ongoing preservation efforts and educational programs of our organization.

As a member of Historic New England, do I receive a discount?

Yes, depending of the membership level, discounts are either 10% or 15% less than the retail price. The deduction is automatically calculated and appears on your order confirmation.

Where is your collection of reproductions?

Historic New England partners with manufacturers to reproduce museum objects such as furniture, fabric, wallpaper, and decorative accessories. These products are not sold through our online shop, but can be purchased directly from the manufacturers.

Is my transaction secure?

Shopping online Historic New England is safe, easy, and efficient. You may shop with confidence that your credit card, personal, and purchase information is safe.

What is your privacy policy?

When you place an order with us, we request your name, billing address, shipping address, credit card number, expiration date, and e-mail address. A telephone number is also required. We consider this information to be private, and delete it from our system when the order is processed. We use the information only for the limited purposes of fulfilling your orders, administering our site, notifying you of products or special offers that may be of interest to you (only if you select to be included on our mailing list). We do not share your private information with anyone.

What is your shipping policy?

We will ship anywhere in the USA or Canada. Orders are shipped via USPS Domestic or International, and via UPS. We will ship items Next Day or Two Day when requested.  We will ship items via Fed Ex when requested. Your credit card is not charged until the order is shipped. Your order will be shipped within five business days if the items are available in stock. Otherwise we will call or email you with our estimated availability. 

Orders for Photographic Prints are custom made and require three to four weeks delivery. For more information about the processing of print orders, please call 617-994-5945.

What is your return policy?

Your satisfaction is important to us. If you are not completely satisfied with your purchase we will gladly make exchanges or refund your money, whichever you prefer. To make a return or exchange, please return the items in the packaging we sent you, securely wrapped to prevent damage. Include a copy of your receipt. If you charged the items, we will credit your same charge card for the return. If you paid by check, we will send you a refund check. Please include your name and address, the information listed above, and a way to reach you by phone or e-mail. Returns should be sent to The Museum Shop, 141 Cambridge Street, Boston, Mass. 02114-2702.

Does the Book Store have a direct telephone number?

Yes, call us directly at 617-994-5925.

Remember - every purchase supports Historic New England.


 

Shopping FAQs